Frequently Asked Questions

What does pre order mean?

Pre orders will give an approximate time frame on the listing for that item. Pre orders mean you can order before the items are ready to be shipped. For example if pre orders say dispatched in 8 weeks - your order will then be dispatched within 8 weeks time from ordering. This means we can have more stock so that we don't sell out so fast and many more of you are able to enjoy our clothes and the benefits they bring :)

You will be notified via email if any delays incur with your pre orders!

Do you accept refund or cancellations?

Unfortunately we do not accept refunds or cancellations due our products being made to order.

Taxes & Duties.

We ship from the UK.

If you are ordering outside of the UK and within Europe you may have to pay Taxes upon receiving your order - we are not in control of these taxes.

If ordering from USA taxes will be displayed at checkout.

Sizing and fit:

If you have questions regarding sizing or any other information on a specific item, please refer to the product measurements that are listed on our website. Each item of clothing has a size guide with it on our website to help you find the best fit! If you are still unsure please feel free to contact us!

How can I track my order?

You will be sent a dispatch email once your order has been dispatched, which will include a tracking link.

Do you ship to my country?

Yes we ship worldwide!

Which items are part of the adaptive range?

Our Comfort Hug Hoodies are our anxiety relieving and sensory friendly hoodie! Make sure to subscribe to our emails list to be notified when we release more in our adaptive range!